Privacy Policy

This privacy policy explains how Ronin Slots collects, uses, stores, and protects personal information belonging to players who visit ronin-slots.ca or hold a registered account with us. It covers the categories of data we gather, the reasons we process that data, how cookies are used on our site, the circumstances under which information may be shared with third parties, how long we retain records, and the rights available to you as a data subject. Please read this document carefully before registering an account, since using our services implies acceptance of the practices described below. If any section is unclear, our support channels remain available to answer questions about your personal data.

Scope of This Policy

This policy applies to all visitors and registered players of Ronin Slots, regardless of the device or connection used to access the site. It covers information collected during account registration, deposit and withdrawal activity, gameplay, customer support interactions, and general browsing of our pages. It does not extend to third-party websites that may be linked from our platform, including payment processors or game providers, each of which maintains its own privacy practices. We encourage players to review the privacy terms of any external service before submitting personal information to it.

Information We Collect

We collect personal data necessary to open and maintain a player account, to process transactions, to comply with legal and regulatory obligations, and to provide customer support. The table below summarizes the main categories of information gathered and the general purpose of each.

We do not request more information than is reasonably necessary for these purposes. Where a player declines to provide requested verification details, certain account functions, including withdrawals, may be delayed or restricted until the required information is supplied.

How We Use Personal Data

Personal data is used primarily to operate player accounts safely and lawfully. This includes verifying that a player meets the minimum legal age of 18 required to gamble in Canada, confirming identity before processing withdrawals, and detecting potentially fraudulent or suspicious account activity. Financial data supports the accurate processing of deposits and withdrawals across the cryptocurrency and card payment methods we support, and technical data helps maintain the security and stability of our platform. We may also use contact information to send service-related notices, such as updates to this policy, changes to account terms, or communications relevant to responsible gambling tools that a player has activated. Marketing communications, where sent, are provided only with appropriate consent and can be withdrawn by contacting support.

Automated Verification

Ronin Slots uses automated systems to support identity verification during the know-your-customer process described in our account terms. This automated check reviews submitted identity and account information against standard verification criteria and is designed to confirm eligibility quickly while maintaining accuracy. Where automated verification cannot confirm a detail with sufficient confidence, a manual review by our team may follow, which can involve a request for additional documentation.

Cookies and Similar Technologies

Our website uses cookies and comparable tracking technologies to support core site functionality, remember player preferences, and analyze how our services are used. Cookies are small text files stored on a player’s device that allow the site to recognize returning visitors, maintain login sessions, and gather aggregated usage statistics that help us improve site performance. Some cookies are strictly necessary for the site to function, such as those maintaining a secure login session, while others are used for analytics or performance measurement and can generally be disabled without preventing access to core account features.

Most web browsers allow players to control or disable cookies through their settings. Disabling certain cookies may affect the functionality of the site, including the ability to remain logged in or to have preferences remembered between visits. We do not use cookies to collect sensitive personal data beyond what is described in this policy, and any cookie-based data is handled under the same protective standards applied to other categories of personal information.

Sharing of Personal Data

Ronin Slots does not sell personal data to third parties. Information may be shared in limited circumstances, including with payment processors and cryptocurrency network operators necessary to complete deposits and withdrawals, with identity verification providers engaged to support our know-your-customer obligations, and with regulatory or law enforcement authorities where required by applicable law. Service providers who assist with hosting, customer support tools, or analytics may also process data on our behalf, under confidentiality and data protection obligations consistent with this policy. Any transfer of data to a third party is limited to what is reasonably necessary for the stated purpose, and we take reasonable steps to confirm that recipients apply appropriate safeguards.

Data Retention

Personal data is retained for as long as an account remains active and for a further period afterward as required to meet legal, financial, and regulatory record-keeping obligations. Transaction records, verification documents, and communication logs may be retained for a period following account closure to support potential audits, dispute resolution, or compliance requirements. Once data is no longer required for these purposes, it is deleted or anonymized in line with standard data protection practice. Players who wish to understand how long a specific category of their data may be retained can contact support for a general explanation.

Security Measures

We apply reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data in transit, restricted internal access to player records, and monitoring for unusual account activity that may indicate a security risk. Players are encouraged to strengthen their own account security by using a strong, unique password and by enabling two-factor authentication where it is offered, since this significantly reduces the risk of unauthorized account access. While we take security seriously, no online system can guarantee absolute protection, and players should report any suspected compromise of their account to support without delay.

Player Rights Over Personal Data

Players have a number of rights regarding their personal data, consistent with general data protection principles. These typically include the right to request access to the personal data we hold, the right to request correction of inaccurate information, the right to request deletion of data where it is no longer needed for a legitimate purpose, and the right to object to certain uses of data, such as marketing communications. Requests of this nature can be submitted through our support channels, and we will respond within a reasonable timeframe once the request has been verified to confirm it comes from the account holder. In some cases, legal or regulatory obligations may limit our ability to fully delete certain records, particularly financial and verification data required for compliance purposes.

Responsible Gaming and Data

Where a player activates a responsible gaming tool, such as a deposit limit, cool-off period, or self-exclusion request, related account data is processed specifically to apply and maintain that protection. Information connected to responsible gambling settings is treated with particular care and is used only to support the player’s request and to prevent circumvention of active limits. Players who wish to explore these protections in more detail, including how to request a limit or exclusion, can refer to our dedicated responsible gaming information, and support remains available to explain how such requests are handled from a data perspective. Ronin Slots is committed to ensuring that only players aged 18 or older, the minimum legal age for gambling in Canada, are able to hold an account, and identity verification data plays a direct role in confirming this eligibility.

Children’s Privacy

Our services are intended exclusively for individuals who have reached the minimum legal gambling age in their jurisdiction, which is 18 in Canada. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with any associated funds handled in accordance with our account terms. Parents or guardians who believe a minor has registered an account are encouraged to contact support so the matter can be reviewed and addressed promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are significant, we will take reasonable steps to bring them to the attention of registered players, such as through an account notice or a notification during login. Continued use of the site following such updates constitutes acceptance of the revised policy. Players are encouraged to review this page periodically to stay informed about how their personal data is handled.

Contacting Us About Privacy

Players with questions about this privacy policy, or who wish to exercise any of the rights described above, can reach our support team through the live chat or email channels available on the site, both of which operate on a continuous basis. Requests involving account verification, data access, or data deletion may require additional identity confirmation before they can be processed, in order to protect the account holder from unauthorized requests made by a third party. For matters that cannot be resolved through standard support, an escalation route to casino management is available, ensuring that privacy-related concerns receive appropriate attention.

Related Information

Players who want a fuller picture of how their account is governed, including how bonus-related data and wagering activity are recorded, can review the terms and conditions applicable to their account, or return to the Ronin Slots homepage for a general overview of our services.